Customer service

At BR Crystals we want you to have the best experience in our store, so we've provided answers to the most common questions you might have.

Security

You are safe here. We use a reliable and secure platform for information encryption, so your credit card details are not stored in our records. Order data undergoes analysis to prevent fraud or the use of third-party cards. Additionally, our customers can rest assured, as our team will contact them to detect any irregularities in the purchase process.

I didn't receive the email with the access key.

First, check your SPAM or Junk folder for any emails from us.
If there isn't one, add the email info@brcrystals.com.br to your contacts and try again. If you still can't, please contact us.

Complete your registration!

For your security, we conduct an internal analysis of your order information using your registration data. This process does not require payment approval to occur. If we need to contact you, it's important that your data is very complete. If we can't reach you within 1 (one) business day, your order will not be processed. So, don't forget to update it!

How can I change my email, address, and registration details?

You can change your address, but your email, as the primary identifier for your registration, cannot be changed. In this case, for your next purchase, you can create a new registration with the desired email, using the same CPF, okay? It's super easy: 😉

My Account

Once an order is placed, we cannot change any data, okay? 🌼

Can I change my order details?

Once finalized, we cannot change the order details.
We appreciate your understanding.