Customer Service

BR Crystals wants you to have the best experience in our store, so we have made available the main questions you may have.

Security

You are safe here. We rely on a reliable and secure platform for information encryption, so your credit card data is not stored in our records. Order data goes through an analysis to prevent fraud or the use of third-party cards. In addition, our customers can rest easy, as our team will get in touch to detect any irregularity in the purchase process.

I did not receive the email with the access key

First, check whether there is any email from us in your SPAM or Junk Mail folder.
If there isn't, add the email contact@brcrystals.com to your contacts and try again. If you still can't, talk to us.

Complete your registration!

For your security, we carry out an internal review of your order information using your registration data. This process does not require payment approval to take place. If we need to contact you, it is important that your details are super complete. If we are unable to reach you within 1 (one) business day, your order will not be processed. So don't forget to update them!

How can I change my email, address and registration details?

You can change your address, but the email, as it is the base identifier of our registration, cannot be changed. In this case, on your next purchase, you can create a new registration with the desired email, using the same CPF, okay? It's super easy: 😉

My Account

Once the order is placed, we can't change any details, ok? 🌼

Can I change my order details?

Once the order is placed, we cannot change the order details.
We count on your understanding.