BR Crystals provides a team committed to delivering the best service to you and ensuring that your product always arrives in perfect condition. For this, we advise you to follow the steps below when receiving your order and, if you have any questions during pickup, contact us through our customer service channels, where our service operators will guide you on how to proceed with your goods.
It is important that you provide as much information as possible about the order, along with a general description of your product, so that your request is recorded correctly. In some cases, photos may be requested to speed up the analysis.
For exchanges, returns or cancellations, we ask the customer to contact our customer service channels, providing the order number or the CPF of the purchase holder. The request can also be made via WhatsApp at (54)981158985 or email: info@brcrystals.com.br.
In the site footer, under Contact Us, fill in your identification, provide your order and write a short description of your questions and needs. We will give you all the attention you want.
EXCHANGE AND RETURN
Product exchanges requested by customers may be made within 30 calendar days from the order pickup date. To request an exchange in case of a defect, the deadline is up to 90 calendar days from product pickup. The exchange may be for the same product or for a variation of it, as long as it is available in stock.
If the product is not available for exchange, you can choose a product of equal or greater value, paying the difference by bank slip, deposit or credit card. You can also choose a Discount Coupon in the amount of the exchanged product, which will be valid for one year.
The product must be returned in its original packaging, in the same way it was shipped, must show no signs of use, and must be accompanied by the original Invoice.
All returned products undergo an inspection when they arrive at our Distribution Center, and will only be released after inspection and approval, within the conditions described in this policy.
On the first exchange, shipping costs are covered by BR Crystals. For any further exchange transactions of the same order, the costs will be borne by the customer.
CANCELLATION
If the payment option chosen was bank slip or bank deposit and the payment has not yet been made, the order will be automatically canceled on the bank slip's due date, at no cost to you. In the case of a deposit, it will be canceled 3 business days after the order.
If the credit card option was used, refunds will be made in the same installment format used in the purchase. If, after receiving the product in perfect condition, it is for some reason not wanted, the customer may request cancellation of the order.
The deadline to request cancellation of the purchase is up to 07 calendar days after receiving the product. The product must be returned through the postal service. The customer will receive the Correios Reverse Code by email, with all the procedures to be followed.
The product must be returned in its original packaging, accompanied by the Invoice, and must not show any signs of use.
Any product that does not meet the conditions required above will not be accepted as a return and will automatically be sent back to the order's original address.