BR Crystals has a team committed to providing the best delivery for you and ensuring that your product always arrives in perfect condition. For this, we advise you to follow the steps below when receiving your order and, if you have any questions during collection, please contact us through our customer service channels, where our service operators will guide you on how to proceed with your goods.
It is important that you provide as much information as possible about the order, along with a general description of your product for the correct registration of your request. In some cases, photos may be requested to speed up the analysis.
For exchange, return or cancellation, we ask that the customer contact our service channels, informing the order number or CPF of the purchase holder. The request can also be made by WhatsApp number (54)981158985 or email: info@brcrystals.com.br.
At the bottom of the website, in Contact Us, fill in your identification and inform your order and make a small report about your doubts and needs. We will give you all the attention you desire.
EXCHANGE AND RETURN
Product exchanges requested by customers can be made within 30 calendar days from the date of order collection. To request an exchange in case of defect, the deadline is up to 90 calendar days from product collection. The exchange can be for the same product or a variation of it, as long as there is availability in stock.
If the product is not available for exchange, you can opt for a product of equal or greater value, paying the difference, by bank slip, deposit or credit card. You can also opt for a Discount Coupon in the amount of the product exchange, which will be valid for one year.
The product must be returned in its original packaging, in the same way it was sent and must not contain any signs of use, in addition to being accompanied by the original Invoice.
All returned products go through an analysis when they arrive at our Distribution Center, and will only be released after analysis and approval, under the conditions described in this policy.
For the first exchange, transportation costs are borne by BR Crystals. For subsequent exchange transactions of the same order, the expenses will be borne by the customer.
CANCELLATION
If the chosen payment option was bank slip or bank deposit, and payment has not yet been made, the order will be automatically canceled within the bank slip's due date, without any charge to you. In the case of a deposit, it will be canceled after 3 business days of the order.
If there is a credit card option, they will be refunded in the same installment model as made in the purchase. If after receiving the product in perfect condition and for some reason it is not desired, the customer may request the cancellation of the order.
The deadline to request the cancellation of the purchase is up to 07 calendar days after product collection. The product must be returned through the postal service. The customer will receive the Post Office Reverse Code in their email, with all procedures to be followed.
The product must be returned in its original packaging, accompanied by the Invoice, and must not show any signs of use.
Products that do not meet the conditions required above will not be accepted as a return and will automatically be sent back to the order's original address.