Privacy Policies
Your data is used to make your day-to-day easier. Below we will show in detail how your data is collected, protected and used. When making a purchase with us, some personal data is provided automatically or through your registration, so that your purchase is processed correctly. The goal is to make it possible for your order to reach you as quickly as possible, with the lowest shipping cost and accurately in relation to what you bought and would like to receive. In short, we want to offer you the best possible experience. Out of respect for your privacy, for the transparency we would like to have with you, and for compliance with the law, we have developed this document to explain how your personal data is collected and processed and what measures will be applied to keep it secure, as well as how you can choose not to provide it, delete it or update it.
WHY DO WE COLLECT DATA?
We rely on your data to offer you a personalized experience, since our goal is for you to enjoy our services with accuracy, comfort and security. And the processing of your information is the basis for ensuring our service, so that you can make purchases quickly and securely and have features adapted to your needs. Below we list the main purposes for which we process your data:
- Offer suitable products, services and/or benefits;
- Correctly process your purchase;
- Contact you when necessary (responses to requests, complaints, questions, offers and promotions);
- Carry out deliveries and tracking of your order accurately;
- Improve and develop our services, offering you a better experience;
- Display promotional ads tailored to your personal interests and consumption habits;
- Prevent fraud, abuse and crimes, in order to ensure your safety and the sustainability of the entire ecosystem;
- Protect your rights, the rights of other users or the rights of our company;
- Cooperate with intellectual property rights holders;
- Comply with the legal obligations and requirements of the competent authorities.
AM I REQUIRED TO PROVIDE MY DATA?
Providing personal data is not mandatory. However, your data is a requirement for you to be able to use our services. That is, if the minimum information is not sent or the information provided is not accurate, unfortunately we cannot serve you, as we would be unable to offer a good experience, we would not be able to process your purchase or make deliveries correctly. Therefore, we suggest that you read this privacy policy carefully, because by continuing to browse this site, you declare that you agree with the terms and that you will comply with them. By choosing to continue browsing and using our service, we ask that you pay special attention to the legitimacy of the data provided. The services we provide may be suspended or your account may be deactivated if incomplete, inaccurate or false data is detected. Please note that you are not required to provide your data, however it will not be possible to enjoy our services if you decide not to comply with the privacy statement and/or the terms of use set out here. Important: If you are a minor, you must not provide your personal information and you do not have the legal capacity to use our services.
WHAT ARE MY RIGHTS AS A PERSONAL DATA SUBJECT?
Among your rights under the General Data Protection Law 'LGPD' (Federal Law No. 13.709.2018), we highlight:
- Confirmation of the existence of personal data processing;
- Access to personal data;
- Revocation of consent;
- Correction of incomplete, inaccurate or outdated personal data;
- Deletion of personal data processed with consent or that is unnecessary, excessive or when any provision of the LGPD has not been complied with; - Information about the circumstances in which, and with which companies, partners and other institutions, we may share or receive personal data concerning you;
- Information about the possibility of not giving consent and about the consequences of refusal, when applicable.
HOW AND WHAT DATA IS COLLECTED?
During your experience, we may collect different types of personal data, manually or automatically. See below what data we may collect:
- Full name;
- Identification document (RG, CPF, etc.);
- Phone numbers;
- Email;
- Addresses (address “nickname", ZIP code, street, neighborhood, city, state, country, additional details, etc.);
- Date of birth;
- Gender;
- Payment method data and/or banking information (credit card, debit card, etc.);
- Browsing history on our pages;
- IP address;
- Geolocation;
- Browser used;
- Operating system used;
- Screen size used;
- Information about the device used (cell phone, tablet, computer, etc.);
- Terms searched in the search area;
- Products visited, consumption habits or your favorite products;
- Opinions and reviews about products;
- Discount coupons and/or gift cards used;
- Price of the goods involved at the moment of the transactions carried out.
Your data is collected when you sign up to receive email marketing, register a user account on our website, or when you fill out our forms during the purchase process. In addition, you provide data automatically when you browse our pages and interact with products, other users' reviews, banners and promotions. Another way personal data is collected is through reliable sources, service providers and information bureaus, or also business partners we work with, such as credit agencies, public bodies and anti-fraud systems, which pass on to us personal information important for completing transactions. We may use cookies, web beacons, pixels and analytics tools to learn about your interests, the pages you have browsed, your traffic patterns and your behavior. This way, we can offer a better service as well as content and advertising that are of interest to you. You can disable cookies and web beacons at any time or unsubscribe from our promotional emails. However, by disabling these technologies, you may not be able to use our website and/or the features we offer.
WHO IS MY DATA SHARED WITH?
We do not sell or trade your personal information. Nor do we share or transfer your data in any other way to third parties, with the exception of service providers hired to provide specific services, such as anti-fraud systems, email marketing tools, instant messaging communication services, etc. These companies follow our instructions to carry out specific activities with your data, such as sending an email or forwarding you a message strictly after our specific authorization. Your data may additionally be shared with regulatory bodies, government entities or competent authorities.
HOW IS THE SECURITY OF MY STORED PERSONAL DATA GUARANTEED?
Your data is stored in data centers located in Brazil and abroad, always securely, through specific data protection technologies such as symmetric and asymmetric encryption, firewall protection, data obfuscation, among others. We may store your data for the entire period in which you are an active customer. After this period, we may store your data for an additional period for audit purposes, to enable compliance with legal or regulatory obligations, but it will be deleted as soon as it is no longer necessary. All storage, protection and deletion respects the time limits of the applicable legislation.
HOW CAN I REQUEST THE CHANGE, UPDATE OR DELETION OF MY PERSONAL DATA?
As stated above, we will treat your personal data with high levels of protection and guarantee your privacy for the entire period you are our customer. However, if you choose to change, update or delete your personal data from our registration database, you can do so by contacting our customer service team. It should be noted that, to comply with legal or regulatory obligations, possible lawsuits and audit purposes of various kinds, we may retain, even if requested, partially or totally, your registration data, but always based on legal grounds that justify the retention.
CAN THE PRIVACY POLICY BE UPDATED OR CHANGED?
We strive for constant improvement in order to offer you the best service and the greatest possible transparency. For this reason, this privacy and usage policy may be changed without prior notice, but you will always be informed whenever this happens through your contact details, such as email or instant message, giving you the opportunity to review it before continuing to browse and consequently accepting the terms.
CAN I GET IN TOUCH IF I HAVE ANY QUESTIONS?
Whenever you have any questions about this Privacy Policy, even after reading it, feel free to get in touch with our customer service channel. Through our channels you can ask questions about the LGPD, about your rights, the way we process your data, or even request that it be changed, updated or deleted. Count on us for a great shopping experience, as well as safe and transparent use.