Privacy Policies
Your data is used to make your daily life easier. Below, we will show in detail how your data is collected, protected, and used. When making a purchase with us, some personal data is provided automatically or through your registration, so that your purchase can be processed correctly. The objective is to ensure that your order reaches you as quickly as possible, with the lowest shipping cost, and accurately regarding what you bought and would like to receive. In short, we want to offer you the best possible experience. Out of respect for your privacy, the transparency we would like to have with you, and compliance with the law, we have developed this document to explain how your personal data is collected, processed, and what measures will be applied to keep it secure, as well as how you can choose not to provide it, delete it, or update it.
WHY DO WE COLLECT DATA?
We rely on your data to offer you a personalized experience, as our goal is for you to enjoy our services with precision, comfort, and security. And the processing of your information is the basis for ensuring our service, so that you can make purchases quickly and safely and have functionalities adapted to your needs. Below, we list the main purposes for which we process your data:
- Offer suitable products, services, and/or benefits;
- Correctly process your purchase;
- Contact you when necessary (response to requests, complaints, questions, offers, and promotions);
- Accurately deliver and track your order;
- Improve and develop our services, offering you a better experience;
- Disclose promotional advertisements adapted to your personal interests and consumption habits;
- Prevent fraud, abuse, and crimes, aiming to guarantee your security and the sustainability of the entire ecosystem;
- Protect your rights, the rights of other users, or the rights of our company;
- Collaborate with intellectual property rights holders;
- Comply with the legal obligations and requirements of competent authorities.
AM I REQUIRED TO PROVIDE MY DATA?
Providing personal data is not mandatory. However, your data is a requirement for you to use our services. That is, if the minimum information is not sent or the information provided is not accurate, unfortunately, we cannot serve you, as we would be unable to offer a good experience, process your purchase, or deliver it correctly. Therefore, we suggest that you read this privacy policy carefully, as by continuing to browse this site, you declare that you agree to the terms and will comply with them. By choosing to continue browsing and using our service, we ask that you pay special attention to the legitimacy of the data provided. The services we provide may be suspended or your account may be deactivated if incomplete, inaccurate, or false data is detected. Please note that you are not obliged to provide your data, however, you will not be able to enjoy our services if you decide not to comply with the privacy statement and/or the terms of use present here. Important: If you are underage, you must not provide your personal information and do not have the legal capacity to use our services.
WHAT ARE MY RIGHTS AS A PERSONAL DATA SUBJECT?
Among your rights provided for in the General Data Protection Law 'LGPD' (Federal Law No. 13,709.2018), we highlight:
- Confirmation of the existence of personal data processing;
- Access to personal data;
- Revocation of consent;
- Correction of incomplete, inaccurate, or outdated personal data;
- Deletion of personal data processed with consent or unnecessary, excessive, or when any point of the LGPD was not met; - Information about the hypotheses and with which companies, partners, and other institutions we may share or receive personal data concerning you;
- Information about the possibility of not giving consent and about the consequences of refusal, when applicable.
HOW AND WHAT DATA IS COLLECTED?
During your experience, we may collect different types of personal data, manually or automatically. See below what data we may collect:
- Full name;
- Identification document (ID, CPF, etc.);
- Phone numbers;
- Email;
- Addresses ("nickname" of the address, ZIP code, street, neighborhood, city, state, country, complement, etc.);
- Date of birth;
- Gender;
- Payment method data and/or banking information (credit card, debit card, etc.);
- Browsing history on our pages;
- IP address;
- Geolocation;
- Browser used;
- Operating system used;
- Screen size used;
- Information about the device used (cell phone, tablet, computer, etc.);
- Terms searched in the search area;
- Visited products, consumption habits, or your preferred products;
- Opinions and reviews about products;
- Discount coupons and/or gift vouchers used;
- Price of the goods involved at the time of the transactions carried out.
Your data is collected when you sign up to receive email marketing, register a user account on our website, or fill out our forms during the purchase process. In addition, you provide data automatically when you browse our pages and interact with products, opinions from other users, banners, and promotions. Another way of collecting personal data is through reliable sources, service providers, and information bureaus, or business partners with whom we work, such as credit agencies, public bodies, and anti-fraud systems, who provide us with important personal information for the completion of transactions. We may use cookies, web beacons, pixels, and analytics tools to understand your interests, the pages you browsed, your traffic patterns, and your behavior. This way, we can offer a better service and also content and advertising that are of interest to you. You can disable cookies and web beacons at any time or unsubscribe from our promotional emails. However, by disabling these technologies, you may not be able to use our website and/or the features we offer.
WITH WHOM IS MY DATA SHARED?
We do not sell or commercialize your personal information. We also do not share or transfer your data in any other way to third parties, with the exception of contracted service providers to provide specific services, such as anti-fraud systems, email marketing tools, instant messaging communication services, etc. These companies follow our instructions to perform specific activities with your data, such as sending an email or forwarding a message to you strictly after our specific authorization. Your data may be shared, additionally, with regulatory bodies, government entities, or competent authorities.
HOW IS THE SECURITY OF MY PERSONAL DATA STORAGE GUARANTEED?
Your data is stored in data centers located in Brazil and abroad, always securely, through specific data protection technologies, such as symmetric and asymmetric encryption, firewall protection, data obfuscation, among others. We may store your data for the entire period that you are an active client. After this period, we may store your data for an additional period for auditing purposes, to enable compliance with legal or regulatory obligations, but it will be deleted as soon as it is no longer necessary. All storage, protection, and deletion respect the deadlines of applicable legislation.
HOW CAN I REQUEST THE ALTERATION, UPDATE, OR DELETION OF MY PERSONAL DATA?
As previously stated, we will treat your personal data with high levels of protection and guarantee your privacy throughout the period that you are our client. However, if you choose to alter, update, or delete your personal data from our registration base, you can do so by contacting our service team. It should be noted that, to comply with legal or regulatory obligations, eventual judicial actions, and audit purposes of various natures, we may retain, even if requested, partially or totally, your registration data, but always based on legal grounds that justify the retention.
CAN THE PRIVACY POLICY BE UPDATED OR CHANGED?
We seek continuous improvement to offer you the best service and the greatest possible transparency. Therefore, this privacy and use policy may be changed without prior notice, but it will always be communicated when it occurs through your contact details such as email or instant message, giving you the opportunity to review it before continuing to browse and consequently accept the terms.
CAN I CONTACT YOU IF I HAVE ANY QUESTIONS?
Whenever you have any questions about this Privacy Policy, even after reading it, feel free to contact our service channel. Through our channels, you can ask questions about the LGPD, your rights, how we treat your data, or even request alteration, update, or deletion of your data. Count on us for a great shopping experience, but also for safe and transparent use.